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✦This week's classes are live — book early, spots are capped.

FAQs

Good to know.

Nervous before your first class? Totally normal. Here's everything you need — and if we've missed something, just message us.

Bookings

How do I book a class?+

Head to Classes, pick your class and book your spot. You'll get your ticket by email straight away, and it's always in your account.

What are the different class types?+

Sol Drip — A mix of fluid and sharp movements with a sensual, floorwork-based focus. Ideal for beginners, with Elevate bringing more speed and intricacy.

Sol Strut — A fun class built around power and runway energy, perfect for building confidence in how you walk and move in heels.

Sol Bounce — a high-energy twerk class that blends twerk technique with Sol Space's signature style for an empowering experience.

How long are the classes?+

Classes run for 1.5 hours.

What is the class structure like?+

Roughly: we start with a welcome circle as everyone arrives (about 5 minutes), then warm up and stretch (around 10–15 minutes). Most of the class — about 45 minutes — is learning the choreography and running it. The last half hour is filming time, and we finish with a quick group mirror selfie. Timings flex a little from class to class.

What happens if I'm late?+

We start on time out of respect for everyone in the room — so we'd love for you to arrive a few minutes early to get settled. If you do arrive late, you're welcome to join in, but please take a few minutes to warm up on your own before jumping into class as you will have missed the warm-up.

Can I film during class?+

Phones are put away during the teaching portion of class — this keeps the space focused and respectful for everyone. Filming time is built into every class: everyone gets filmed by someone else in the room, so you'll always have someone getting your best angles.

Can I post class videos on social media?+

Yes, we'd love you to post your filming time videos — tag us @solspacenz on Instagram. Before you post, make sure you're the only person visible in the video. If anyone else can be seen, check they're comfortable with it being posted first.

Do I have to film during filming time?+

Not at all — filming is recommended so you can track your personal growth over time, but it's completely optional.

What if I'm nervous or don't feel confident?+

You're in exactly the right place. It's completely normal to feel nervous when starting something new — our whole environment is built around lifting each other up, not judging. Everyone starts somewhere, and with every class you attend your confidence will grow. We can't wait to see you shine!

What if I have an injury?+

Follow your health professional's advice and listen to your body. Your health always comes first — don't push through pain. Take care of yourself and come back when you're ready!

Memberships & Packs

What membership options are available?+

One Class Membership — $20 per week. Up to $28 store credit each paid week; unused membership credit builds up to a $112 cap.

Two Class Membership — $44 per week. Up to $56 store credit each paid week; unused membership credit builds up to a $224 cap.

Two Class Membership — Limited Launch Rate — $40 per week. Same credit and cap as Two Class (up to $56 a week, $224 cap), for the first eight members only.

Unlimited Membership — $55 per week. Unlimited weekly classes, with no weekly credit and no cap.

All memberships bill weekly on a Monday. If you sign up mid-week you won't be charged until your first Monday, so you're never paying twice in one week.

How do I cancel my membership?+

You can request cancellation from your account or contact the studio. Two Monday payments count from the day you request it, and the second is your final payment. If you cancel on Wednesday, the next two Mondays count. If you cancel on Monday, that Monday counts first even if it has already been paid — no extra payment is created. Your account shows your final payment date and paid-access end separately. Earned store credit and existing bookings stay yours.

What if I cancel and want to rejoin later?+

You can rejoin from Memberships once your previous membership has ended. Cancelling still counts two Monday payments, with access through your final paid week. If it ended because of missed payments, one regular Monday is skipped first: you can rejoin from the first Monday after it ended, and your new membership starts the Monday after that. Existing bookings and earned store credit remain yours.

Does my membership auto-renew?+

Yes — your membership renews automatically every Monday until you cancel. Credit plans add up to their weekly credit with each paid renewal, filling only up to the plan's cap.

What happens if my payment fails?+

If a payment fails, your membership goes on hold and no new store credit is issued — but anything you've already booked is still yours. We'll email you and keep retrying your card automatically for 7 days, and you can pay any time from the link in that email to reactivate straight away. If it's still unpaid after 7 days we'll cancel the membership. After a cancellation for missed payments, one regular Monday is skipped before you can rejoin: joining opens again from the first Monday after it ended (your account shows the date), and the new membership starts the Monday after that. If something's come up, please get in touch before it reaches that point.

Can I pause my membership?+

Memberships can't be paused. All the credit you've earned stays in your account — nothing is removed, even if it's above a plan's cap — so if you miss a week it's still there for your next booking. The cap only limits new weekly top-ups. If you need to stop, you can cancel with two Monday payments counted at cancellation.

Can I book classes in advance as a member?+

Yes — you can see the full month's uploaded classes on the timetable, including classes whose booking hasn't opened yet. Bookings for that week's Thursday and Sunday classes open on Tuesday at 12pm Auckland local time, including daylight saving. Each class shows its configured booking opening time. Once booking is open, members can book using their membership or store credit. Anything you've already booked stays yours, even if you cancel your membership afterwards.

As a member, what is the cancellation policy for individual classes?+

Unlimited members: since your classes are covered by your membership there is no credit to issue for cancellations. You're welcome to cancel at any time — it simply frees up the spot for someone else.

Credit plan members (One Class and Two Class): your membership credit is used to book your class. If you cancel at least 24 hours before class, the credit is returned to your account to use on a future booking. Later than that, cancelling still frees the spot, but no credit is returned.

How do the class packs work?+

4 Class Pack — pay $100 and receive $112 in store credit — that's $25 a class instead of $28. New packs must be booked within 6 calendar months of purchase (the class itself can be later).

The 8 Class Pack is no longer sold. Packs you've already bought keep their original terms, including no expiry.

What if I have store credit left over?+

Credit you already hold keeps its current terms. membership credit builds up to your plan's cap (your weekly payment continues even when the top-up is smaller or $0), and new pack credit must be booked within six months of purchase. Gift card, referral and refund credit isn't capped.

Can I use my store credit on workshops or other events?+

Store credit from class packs is valid for weekly classes only.

Cancellations

Can I get a credit if I can't make it to class?+

Yes — cancel from your account at least 24 hours before your class start time and we'll return 100% of what you paid as store credit, instantly. Your spot opens straight back up for someone else.

What if I cancel less than 24 hours before class?+

You can still cancel from your account so your spot opens up for someone else, but cancellations less than 24 hours before class aren't eligible for store credit. Because our classes are intentionally intimate and capped, last-minute spots can't always be filled. We appreciate your understanding!

What if I don't show up?+

No-shows are not eligible for store credit.

Do you offer refunds?+

All sales are final — we offer store credit so your payment is never lost.

Can I reschedule my ticket to a different class?+

We don't offer direct ticket transfers or rescheduling. If you're unable to attend, cancel at least 24 hours before class and your store credit can go towards any future booking.

What happens if Sol Space cancels a class?+

If we ever have to cancel a class, we'll contact everyone affected and offer a full store credit or refund — your choice.

Still curious? Message us — we reply within 1–2 days.